Working with Case Managers - Apollo Home Healthcare

Working with Case Managers

We understand that Case Managers have highly demanding roles seeking out dependable home care providers for their clients with complex healthcare needs.

Apollo Home Healthcare are trusted providers of complex healthcare services in the home for Case Managers, local Integrated Care Boards (ICBs), Local Authorities and Private Clients and their families across the UK.

Our purpose has always been to provide a complex home healthcare service that we would be happy for our own family members to receive. That’s why we strive to provide care, support and rehabilitation packages that assists those with life-limiting and long-term needs and conditions. Our goal is to empower them to live as independently as possible at home, pursue their hobbies and interests and reach all their aspirations along the way.

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Case Management at Apollo Home Healthcare

As a specialist complex home healthcare provider, with over ten years’ experience, we have worked with our clients, their families, funding bodies and legal representatives, right across the UK, to develop and implement person-centred complex home care packages for thousands of clients. So, we understand how important getting the balance of trustworthiness, flexibility, adaptability and of course value for money is for case managers.

As a fully managed and CQC-regulated provider, we have built a strong reputation as a reliable partner for Case Managers and personal injury law firms throughout the country.

We collaborate closely to support with specialist evidence and outcome-based care and support packages that are tailored to the unique needs of adults, young people, children and babies who have sustained injuries as a result of accidents or medical negligence.

With five local offices and teams located throughout England, we can promptly provide quotations and arrange assessments with our registered managers and our clinical nurse specialists, who all have extensive experience and a deep understanding of the clinical, personal, and social care needs of the people we care for.

Our nurse specialists provide clinical oversight for the entirety of the package of care, from the planning and quotation stages, right through the life cycle of the package of care with regular care reviews. They ensure our care professionals are expertly trained, including any specialist training required, and that they are both competent and confident in delivering only the highest-quality complex care in the home.

We can recommend the best bespoke care package for your client and arrange specialist clinical training for our care professionals where required.

How we work with case managers

When we create our care, support, and rehabilitation packages we focus on the individual clinical, personal and social care needs of your client along with their personal preferences, which enables us to find the right healthcare team for them. We also work with your client’s relatives to introduce care in a way that supports family life.

Working with a team of locally based care managers and clinical nurse specialists with expertise in condition-based care, we will visit prospective clients to build an individual detailed care plan.

Where a client is residing in hospital or a care setting, we work alongside healthcare professionals and multidisciplinary teams (MDTs) to understand the complex healthcare needs and clinical requirements of the client to ensure continuity of care when transitioning back home.

Following our assessment, we will write up our recommendations for the care package, establish final quotations and discuss essential budget projections. During this stage we can also advise on and organise any specialist equipment or room adaptations and select suitably trained care professionals who will be matched to your client by both skills and personality.

We will provide you, as the Case Manager, with accurate and timely information in a format that can be easily included in reports and recommendations that you may be making on behalf of your client.

Our commercial team will provide you with full case management support throughout the whole process, quoting, advising on, organising, recruiting to, and implementing seamless packages of complex home healthcare for adults, young people, children and babies across the UK.

Personal Injury and Medical Negligence Clients

We understand that clients who have sustained personal injuries can have differing complex healthcare, rehabilitation, and social care needs right from the beginning of their journey, or through the litigation process compared to our more traditional continuing healthcare clients.

Therefore, we have developed our services specifically for those affected by personal injuries and those who are managed by case managers, personal injury representatives and solicitors.

Our complex home healthcare services are available right across England and coordinated by our locally based care managers and clinical nurse specialists, who all have expertise in condition-based care from our five local offices.

Pre or post settlement cases

We understand that a care case manager may need initial care package costs to support the litigation process and we regularly receive and process enquiries that require a speedy response.

Our team will work quickly to determine and deliver comprehensive and fair quotations, which can then be presented to solicitors. We’ll conduct assessments by telephone and/or face-to-face where possible within the timeframes given.

For case managers working with post-settlement cases, we can establish your clients’ needs and implement bespoke, personalised packages of care in accordance with your timescales and requirements.

Once these packages have been implemented, our locally based managers, clinical nurse specialists and fully trained care professionals will work alongside case managers to ensure that the best outcomes are achieved for your client.

We are committed to establishing a robust long-term care planning strategy that maximises independence and quality of life. By working closely with case managers and their clients, we’ll review these plans regularly and ensure this commitment is upheld.

Our nurse specialists provide clinical oversight for the entirety of the package of care, from the planning and quotation stages, right through the lifecycle of the package of care, and by carrying out regular care reviews. They ensure our care professionals are expertly trained including any specialist training required and that they are both competent and confident in delivering only the highest-quality complex care in the home.

Person-centred complex clinical care for a range of conditions

The unique needs of every client referred to us requires tailored support. In many cases, we provide care for many years whilst some clients require short-term, flexible care to support them through rehabilitation. Here are some of the broad types of care packages we provide to our clients within their own homes:

  • Extensive complex healthcare packages.
  • Personal assistance and social care packages.
  • Rehabilitation support packages.

We’re a member of BABICM, the UK’s professional body for case managers working with individuals that have a brain injury and complex clinical care needs.

Our care professionals deliver complex medical interventions including; Medication Administration, Bladder and Bowel Management, Tracheostomy Care, PEG Care Management and Feeding, Ventilation and Airway Management including BiPAP and CPAP Care, Continence Care, a range of Moving and Handling techniques including the use of hoists, where required, that can be carried out on a two-to-one or a one-to-one basis.

Specialist evidence-based care and support packages

We provide our specialist evidence-based care and support packages to adults, children and young people who have sustained injuries as a result of accidents or medical negligence.

We support clients who are affected by a wide range of conditions, some of which include:

  • Brain Injury (ABI and TBI)
  • Spinal Cord Injury
  • Personal Injury
  • Complex Orthopaedics
  • Acquired injuries from birth
  • Learning Disabilities
  • Neurological Conditions
  • Epilepsy
  • Palliative/End-of-Life Care.

Freddie’s story

After a brain injury, recovery isn’t just about medical treatment – it’s about restoring a sense of normalcy, independence, and joy. For Freddie, a complex care plan has been essential.

Since January 2017, we have provided Freddie with a dedicated team that supports him every step of the way. With our expert care, Freddie can embrace life and tackle each unique challenge.

Read Freddie’s story of resilience and care on the Brain Injury Group website

We also work with a number of extremely rare conditions, some of which include:

Acquired Brain Injury, Acute Motor Sensory Axonal Neuropathy, Cerebral Haemorrhage, Cerebral Hypoxia, Cerebral Palsy, Duchenne Muscular Dystrophy, Epilepsy, Hypoxic Brain Injury, Hypoxic Ischemic Encephalopathy, Mitochondrial Myopathy, Motor Neurone Disease, Multiple Sclerosis, Neurological Disorder, Parkinson’s Disease, Quadriplegia, Rett Syndrome, Spina Bifida, Spinal Compression, Spinal Cord Injury, Spinal Muscular Atrophy, Spinal Muscular Atrophy- Type 1, Spinal Muscular Atrophy – Type 2, Tetrapelgia, Trachea Bronchomalacia, Tracheomalacia.

Hospital discharges

We have a successful track record of discharging both adults and children with complex care needs from acute settings back to their own homes, and in many cases home for the very first time!

Where there is a need to discharge a patient within a restricted time frame, we have experience of implementing innovative measures to ensure that a faster discharge does not compromise on safety or quality of care.

We take the stress away by managing the whole process from quotation and referral, right through to facilitating the discharge home, and then the continued ongoing day to day management of the package of care.

Funding

Many of our clients are in receipt of dual funded packages, either privately funded, through case management settlements or have personal health budgets.

Our service is flexible and responsive. We can provide our clients with any additional support they require on a short-term or long-term basis and assess and accommodate their changing medical needs.

What you can expect from Apollo Home Healthcare

We believe that partnerships based on trust and open, honest dialogue result in the best outcomes.

Our locally based care managers and clinical nurse specialists work hard to build strong relationships and partnerships across the locations we work within.

We currently work with many case management companies across the UK, over 90 ICBs as well as commissioners, the NHS continuing healthcare teams, community teams and Commissioning Support Units (CSUs). We also work with Local Authorities, Children’s Disability Teams, Social Workers alongside Private Case Managers.

With an emphasis on quality and clinical excellence, we deliver nurse-led complex care in the home through efficient and cost-conscious delivery models. Our teams focus on facilitating outcomes and lifestyle choices, not the disabilities of our clients.

Our complex care packages are nurse-led with clinical oversight, and we can provide healthcare assistants, support workers and registered nurses who are all expertly trained to national standards and specifically to the individual needs of your client. We provide our care professionals with ongoing training and development, arranging specialist training where required.

Working seamlessly together, we provide you with accurate and timely information in a format that can be easily included in reports and recommendations that you may be making on behalf of your client.

Our commercial team will provide you with full case management support throughout the whole process, quoting, advising on, organising, recruiting to, and implementing seamless packages of complex home healthcare for adults and children across the UK.

Clinical oversight in our nurse-led service

Our nurse specialists provide clinical oversight for the entirety of the package of care, from the planning and quotation stages, carrying out complex care case assessments, right through the lifecycle of the package of care with regular care reviews and assessments.

They hold a range of specialisms and support our adults, young people, children and babies with a wide range of complex life-limiting and long-term conditions. They play a pivotal role in providing clinical oversight and governance to the packages of care we deliver for our clients, ensuring they can live as independently as possible at home and enjoy the things they love to do.

They ensure our care professionals are expertly trained, including any specialist training required, and that they are both competent in their clinical skills and confident in delivering only the highest-quality complex care in the home. They undertake regular competency assessments to ensure continued high standards of care delivery and provide clinical monitoring, supervision and support throughout.

With this leadership and oversight, our carers can perform many delegated healthcare tasks and clinical interventions at home, negating reliance on community district nursing teams.

Our care professionals are trained to administer clinical tasks, including:

Respiratory and Airway Support

  • Oxygen delivery and suctioning.
  • Cough assist working in partnership with physiotherapists.
  • Tracheostomy management.
  • Non-invasive Positive Pressure Ventilation (NIPPV) via masks – CPAP/BiPAP.
  • Invasive ventilation via machines – Nippy.

Feeding and Supplementary Support

  • NGT/PEG/gastrostomy management.
  • Continuous/intermittent pump feeding.

Elimination and Toileting

  • Catheter care.
  • Stoma care.

Mobility

  • Skin integrity and pressure area care.
  • Assistance with mobility aids to encourage safe moving and handling, such as hoists.

Dedicated local hubs and teams means locally managed services

Key to our success are our five local operational hubs located across the UK and our central office team, which enable us to offer a flexible, local and personalised complex healthcare service to meet the needs of our clients.

A local service means we can easily meet with families whenever and wherever required to carry out assessments which enable us to provide quotations in a timely manner.

Our dedicated and experienced local teams are committed to ensuring that we consistently deliver a high quality, complex home healthcare service that is centred around our clients’ clinical, personal and social care needs. Our clients can be assured that they are on first name terms with their local care and support teams.

Care professionals, delivering only the highest quality care

Our fully-trained care professionals are directly employed by us and supported by senior registered nurses and condition experts.

We have embraced what have become known as ‘the 6 Cs’, a set of values laid out by the NHS for all health and social care staff. They are the foundation upon which care is delivered to all our clients, to ensure that our care is always person-centred and safe. For this reason, we have adopted the 6 Cs as our core values through which all our care services are delivered.

Read more about our Core Values.

We hire by our values, the 6 Cs of healthcare, which are Care, Compassion, Commitment, Communication, Courage and of course, Competence. We only hire the most dedicated applicants to our care teams and perform a whole host of compliance checks including advanced DBS checks to ensure they’re the type of person our clients would be happy to have in their home.

This rigorous recruitment process means we only hire kind, compassionate and committed care professionals who share our person-centred values and our passion for the delivery of only the highest-quality complex care. We’re extremely proud of our carers who are committed to providing an exceptional care service, day in, day out, 365 days of the year.

A talent pool of care professional ready to mobilise.
With our own in-house recruitment team, we have access to a talent pool of care professionals available to us, which not only gives us the choice to match our care professionals with their clients, based on personal interests and likes, which we feel is key to building successful, positive relationships, but also means we can recruit to and mobilise a package of care promptly.

Directly employed by us
We recruit and directly employ all our care professionals, so we take full responsibility for managing their workload, paying them directly and maintaining their well-being with a team of Mental Health First Aiders on hand to support them, if required.

They receive holiday pay as well as a range of sector-leading benefits, recognition and rewards.

Read more about our reward and recognition scheme.

Fully vetted and expertly trained
Every one of our care professionals is fully DBS-checked along with a range of compliance checks before they start working with us. They receive full clinical training and any specialist training, alongside shadowing before being signed off as competent by one of our clinical nurse specialists, which equips them to provide the wide range of specialist complex care services and support services that we offer.

A reactive and responsive service

We can implement bespoke person-centred care packages within 24 hours of receiving an enquiry.

With our own in-house recruitment and compliance teams, we have a talent pool of care professionals across the UK to draw from. Coupled with our team of clinical nurse specialists, we provide a nurse-led service.

Flexibility and adaptability
Our service is person-centred, meaning we tailor our care to the needs of the individual. Each package of care can be adapted to suit clinical, personal and social care needs.

Our care professionals work alongside our clients within their home supporting not only their clinical requirements but enabling them to enjoy their hobbies and interests and achieve their goals and aspirations along the way.

A commitment to continuity
We’ll carry out bespoke long-term budget planning and forecasting, with efficient, expert financial administration.

Connecting skills, expertise and knowledge to offer quality care services

We have a robust governance and policy framework in place that ensures our nurse-led care is provided safely, to the highest standards and in compliance with regulations. This allows us to continually monitor our care services and respond quickly and effectively to guidance and feedback, ensuring we continue to put the people we support and our standards of service to them at the heart of everything we do.

We are fully managed and regulated by the CQC

Here at Apollo Home Healthcare, each of our local offices and our complex home care services are fully managed and regulated by the Care Quality Commission (CQC).

Take a look at our ratings!

Do you have a client in need of a tailored complex care or support at home?

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Get in touch to find out more about how we can work together, and we’ll promise we’ll never pester you!

Contact our Commercial Team

Call us on: 01902 927119

Email us: commercial@apollohomehealthcare.com

“All of the team at Apollo are always professional and understanding. They listen to our problems / concerns and act quickly to sort problems out. They do their utmost to accommodate our requests and always take our opinions and points of view into account. We are extremely happy with the service/ care we have received and would be happy to recommend them”

Foster parent of client

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