Quality and Clinical Excellence - Apollo Home Healthcare

Quality and Clinical Excellence

Connecting skills, expertise and knowledge to offer quality care services

Our purpose has always been to provide a specialist home healthcare service to those with life-limiting conditions and complex needs that we would be happy for our own family members to receive.

That’s why we’re committed to delivering the highest quality care using the skills, expertise and knowledge of our team to offer the best standards of person-centred care at home.

We have a robust governance and policy framework in place that ensures our nurse-led care is provided safely, to the highest standards and in compliance with regulations. This allows us to continually monitor our care services and respond quickly and effectively to guidance and feedback, ensuring we continue to put the people we support and our standards of service to them at the heart of everything we do.

Delivering the highest quality care and services

We believe that quality and clinical excellence are vital in ensuring we deliver the highest quality of care to the people we support. We are therefore committed to:

  • Recruiting qualified, skilled, experienced, and compassionate healthcare professionals, including Registered Nurses, Healthcare Assistants, Nursery Nurses, and Clinical Nurse Specialists.
  • Providing ongoing training and development to ensure our healthcare professionals are not only trained to national standards and up to date with the latest requirements and regulations but are also trained in the complex and personal care needs of their clients.
  • Engaging in open and honest relationships and inviting feedback from our clients, stakeholders and staff.
  • Regularly reviewing, evolving, and improving our services and continuously seeking and sharing best practice, innovation and quality improvement.
  • Regularly auditing services, processes, policies and our team of healthcare staff.

Our regulators

All healthcare service providers are regulated and inspected by the Care Quality Commission (CQC). We hold a close working relationship with our regulator to ensure a safe and effective delivery of healthcare services.

We continuously review our procedures to make sure that every aspect of our service and members of Apollo Home Healthcare staff are fully compliant.

Take a look at our ratings on the Care Quality Commission website, or visit our locations to view ratings for each of our local offices.

Working in partnership

Where we work with Integrated Care Boards (ICBs), Local Authorities and Case Manager, we engage and report to those on a regular basis through monthly reports, review meetings and joint meetings along with our clients where required.

Safeguarding

Safeguarding forms an integral part of each and every role at Apollo Home Healthcare to demonstrate the responsibility of all to keep our clients and our staff away from risk of harm and to prevent abuse.

We ensure that all our staff are competent to carry out their responsibilities for safeguarding and promoting the welfare of children and adults by creating an environment where staff feel able to raise concerns and feel supported with their safeguarding obligations.

Safeguarding Training

All staff are provided with mandatory Safeguarding training up to Safeguarding Level 3 e-learning and Safeguarding Children and Young People. Training is provided regardless of whether staff solely work with adults and provides guidance and awareness of any adult issues that affect children’s wellbeing such as parental or carer mental ill-health, domestic abuse, alcohol or drug misuse. It also provides guidance on adults who may pose a risk to children for any other reason, for example ‘Hidden Harm’. This training includes details of the Apollo Home Healthcare Safeguarding Policy and Incident Reporting process and is provided at company induction with repeat training required every 3 years.

We also have two Designated Safeguarding Leads (DSLs) trained to Level 4 for safeguarding who are prevalent and accessible to all staff and employees. In their absence the role is fulfilled by the Operations Director. Their role is to support all staff and employees to recognize the needs of children and adults including as appropriate when it is right to contact emergency assistance to prevent imminent harm.

The DSLs will be responsible for establishing clear links and contacts with Local Safeguarding Partners/boards and will work as required with others in and outside the organisation to help prevent abuse.

Any allegation against staff or employees who work with children or adults will be reported via the incident reporting process immediately. The DSL and Operations representative will also ensure that safeguarding, the CQC and Commissioners are informed.

“I just wanted to let you know that we are very impressed with the service that your team member has provided to our care packages and in particular to the child client, which as a case is extremely challenging.

The team member has shown great commitment and enthusiasm. Communication with her is brilliant. She is very hands on, and she knows our children exceptionally well. I don’t think we could ask for more.

I think it’s important to recognise and celebrate good work and service, I’m sure you will appreciate this.”

Nicola Squire da Silva – Team Manager, Children with Disabilities Team, St Helen’s

Read our testimonials

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